UG808 provide sports betting, casino and other forms of gambling.
Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and
open about why we collect your personal information and how we use it. Where you have choices or rights, we will
explain these to you.
our website. Please be aware that registering an account on our website, placing bets and transferring funds will be
to cease using the website at any time; however, we may still be legally required to retain some of your personal
- Who is in control of your information?
N.V., a limited liability company, registered in Curaçao, under number 157051, with
registered office at Dr. H. Fergusonweg 1, Willemstad, Curaçao,. We control the ways your Personal
Data is collected and the purposes for which your Personal Data is used by UG808, acting as the
“data controller” for the purposes of applicable European data protection legislation.
- Our Data Protection Officer
If you have concerns or would like any further information about how UG808 handles your personal
information, you can contact our Customer Service in Indonesia, at [email protected]
- Information we collect about you
Personally identifiable information
You provide this information to us in the process of setting up an account, placing bets and using
the services of the website. This information is required to give you access to certain parts of our
website and related services. This data is collected when you
Register an account with UG808
Voluntarily provide it when using the website
Personally disclose the information in public areas of the website
Provide it when you contact our customer support team
The information includes your:
First and surname
Date of birth
Proof of address documents
Website usage preferences
Any other information you provide us when using our platforms
Credit/debit card details, or other payment information
The information is also required for billing purposes and for the protection of minors. You can
amend and update this information by contacting Customer Support. This data is for internal use only
and is never passed to any third parties except those stated below.
- Telephone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security
purposes along with the resolution of any queries arising from the service you receive.
- Social Features of Our Products
If you choose to participate in any of the social features that we provide with our products (such
as chat rooms) UG808 may store record or otherwise process this data.
Non-personally identifiable information and traffic analysis
UG808 strives to make our website as user friendly as possible and easy to find on the Internet.
UG808 collects data on how you use the site, which does not identify you personally. When you
interact with the services, our servers keep an activity log unique to you that collects certain
administrative and traffic information including: source IP address, time of access, date of access,
web page(s) visited, language use, software crash reports and type of browser used. This information
is essential for the provision and quality of our services.
How and why we use your personal information
We use your personal information in a range of ways that fall into the following categories:
To provide you with the products or services you have requested;
To meet our legal or regulatory obligations;
To monitor our website performance; and
To provide you with marketing information
Your rights over your personal information differ according to which category and lawful basis this
fall into. This section provides more information about each category, the rights it gives you, and
how to exercise these rights. These rights are in bold following each category.
Providing our products and services
We use your personal information to enable you to use our websites, to set up your account,
participate in the online sports book, casino and to provide you with customer service assistance.
To provide our products and services, we share your information with external organisations working
on our behalf. Further information can be found in the Sharing Information section.
This category covers the essential activities required in order for us to provide you with the
services you use or have signed up for. If you don’t want your information used in this way, your
option is to not use our services and close your account.
UG808 will use your identification document and/or proof of address to check your details in
order for us to protect our users from fraudulent behaviour and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data provided by you and
to verify your use of the services and your financial transactions for potential breach of our Terms
and Conditions and of applicable law. Security reviews may include but are not limited to ordering a
credit report and/or otherwise verifying the information you provide against third-party databases.
We are required to carry out these activities to provide our products and services legally,
responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with
our services without carrying out these activities, if you don’t want your information used in this
way, your option is to not use our services and close your account.
To monitor our website performance
website and services available. We have a legitimate interest in carrying out these activities and
we ensure that we minimise any impact on your privacy.
You have the ‘right to object’ to activities carried out for our legitimate interest if you believe
your right to privacy outweighs our legitimate business interests. However, as the activities
involved are central to our business, if you wish to object further than managing your cookies this
may mean you need to close your account.
If you have given us your consent to do so, we will send you offers and promotions via email, SMS or
online. We do not share your information with third parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at any time.
- Your rights
Your rights to rectification
If you believe the personal information we hold on you is incorrect, you have the right for this to
be rectified. For any information that cannot be updated through My Account, please contact
- Your right to request a copy of your personal information
If you would like a copy of the personal information we hold about you, you should request it
through live chat or by emailing [email protected] and we will provide you with a form to
complete. The form is not compulsory but helps us to provide you with the information you are
looking for in a timely manner. To ensure the security of your personal information, we will ask you
for valid proof of identity and once we’ve received it we will provide our response within one
month. If your request is unusually complex and likely to take longer than a month, we will let you
know as soon as we can and tell you how long we think it will take, such request may also incur an
- Your right of erasure
You can request us to erase your personal data where there is no compelling reason to continue
processing. This right only applies in certain circumstances; it is not a guaranteed or absolute
The right to erasure does not apply if processing is necessary for one of the following reasons: to
exercise the right of freedom of expression and information; to comply with a legal obligation; for
the performance of a task carried out in the public interest or in the exercise of official
authority; for archiving purposes in the public interest, scientific research historical research or
statistical purposes where erasure is likely to render impossible or seriously impair the
achievement of that processing; or *for the establishment, exercise or defence of legal claims
- Sharing your personal information
We may disclose your Personal Data to third parties:
if we are under a duty to disclose or share your personal information in order to comply with any
legal or regulatory obligation;
in order to enforce or apply the terms of this notice or any other agreements;
to assist us in providing you with the products and services you request, including but not limited
to third party software providers;
if, in our sole determination, you are found to have cheated or attempted to defraud us, or other
users of the service in any way including but not limited to game manipulation or payment fraud;
for the purpose of research on the prevention of addiction (this data will be made anonymous)
to protect the rights, property or safety of us, our customers or others; and
where we have received your permission for us to do so.
Personal Information collected on the services may be stored and processed in any country in which
we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly
consent to any transfer of information outside of your country. When we transfer any part of your
Personal Data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that
it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but
are not limited to the following:
Binding corporate rules;
Model contracts; or
US/EU privacy shield